Eligible persons can use this service to travel anywhere, anytime, 24/7, 365 without restrictions. M7 and the Greater Hartford Transit District have partnered to expand transportation options that are currently not available; this program is low cost, provides unlimited boundaries and is user-friendly.
This program is partly funded by a grant from The Federal Transit Administration (FTA) awarded jointly to M7 and the GHTD based upon our proposed ingenuity and technology solutions.
Passengers must be approved through an eligibility process managed by the Greater Hartford Transit District (GHTD). Eligible applicants must be at least 60 years young or have a disability. Once approved, M7 will create your personal online account to manage expenses and view your travel history.
The Encompass Program trips are discounted. The passenger pays only $5.00 for the first 8 miles traveled. Each additional mile traveled is $2.00. Your trip is automatically charged to your account, eliminating any exchange of money while you’re in the vehicle.
Service is now available in select cities! Once you've been approved — passengers are free to schedule transportation by booking online or by phoning our Call Center at 860-444-4444. Our technology will then calculate the trip cost to book your ride.
For Service in the Greater Hartford area you must reside in one of the following towns:
Berlin, Cromwell, East Hartford, Farmington, Hartford, Meriden, Middletown, New Britain, Newington, Plainville, Rocky Hill, South Windsor, West Hartford, and Wethersfield
How do I apply?
You can apply online by clicking here.
What type of payment is accepted by Encompass?
All trip payments will be made online through your personal Encompass account. You can easily load funds into your account via credit card payments or direct bank transfers. As the ride ends, the trip is automatically paid and you simply exit the vehicle.
Can I schedule recurring trips?
Yes, but not online. You must speak to a customer care person to make those arrangements.
Can I have others ride with me?
Absolutely, up to three passengers can ride for the price of one. However, the Encompass member must be one of the passengers. Please remember to travel with your Encompass photo ID.
How do I cancel a trip?
You can cancel a trip by phone, online or by the passenger app. All cancellations must be made at least 1 hour in advance of the scheduled pick up time to avoid a $5 charge to your account. No-shows cause delays and inconvenience fellow members.
For personalized service, account balance or lost cards, call us at 860-444-4444